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Special Instructions: Windows 7

For Windows 7 users:

 

If you are using Windows 7 and the Citrix Receiver with your Ascendance applications, you may experience a known issue, in which you are unable to start applications once logged into https://www.Senior-Anywhere.com. This issue impacts SOME (but not all) Windows 7 users.

 

Note: Citrix Support is looking into this particular issue. This should be fixed in an upcoming release.

 

If you think you are experiencing this issue, right-click on the Citrix Receiver icon in your toolbar. If the context menu loads as usual, you are not experiencing this particular issue. You are experiencing this issue if you are unable to interact with the Citrix Receiver icon.

 

 

Option 1: Restart Citrix Receiver

  1. Open your task manager.

     

  2. Locate the Citrix-related tasks in the list. Use the End Process button to end all Citrix tasks. You may see a system message asking you if you want to end the process. Confirm that you do by clicking 'End process' again.

     

     

Once you have ended all Citrix-related processes, the Receiver should start working again the next time you open an Ascendance application.

 

Option 2: Restart your computer

Once you have restarted your computer, the Receiver should start working again the next time you open an Ascendance application.

Option 3: Turn off DEP

Caution: Before attempting this option, make sure all Microsoft updates have been installed. If there are no outstanding updates, or if updates do not correct the problem, proceed with this fix.

 

To turn off DEP for Windows 7:

 

  1. Click Start > Accessories.

     

  2. Right-click Command Prompt and select 'Run As Administrator' from the context menu.

     

     

  3. In the Command Prompt window, type the following:

     

    bcdedit.exe /set {current} nx AlwaysOff

     

    Then press 'Enter'.

     

     

  4. You should see a message that "The operation completed successfully." You can then close the Command Prompt window.

     

    Note: To enable DEP, follow the same procedure, but type the following in the Command Prompt window:

    bcdedit.exe /set {current} nx AlwaysOn

     

    Once you have disabled DEP, the Receiver should start working again the next time you open an Ascendance application.

 

Downloads

Cloud Services User Guide (for End User)

Cloud Services User Guide (for Sys Admin)

 

Senior Systems Product Support

Toll-Free: 888-480-0102, option 1

Email: support@senior-systems.com

https://www.Senior-Systems.com